1. Innovation-Driven
We lead through curiosity, creativity, and continuous improvement.
From robotic delivery to AI voice agents, innovation is at the heart of everything we do. Our team is empowered to challenge assumptions, test new ideas, and embrace smart risk-taking.
Culture in Action:
When launching our MediaBot, the initial model was built around advertising. But feedback from hotel clients inspired the team to develop dual-purpose functionality—adding concierge and room service capabilities. The result? More revenue streams and better guest experiences. That’s innovation in motion.
2. Customer-Obsessed
We listen deeply. We act fast. We deliver more than expected.
Our clients trust us to solve real business problems—and we take that seriously. We walk in their shoes, speak their language, and design robotics solutions that fit their workflows, not the other way around.
Culture in Action:
A senior living partner in Vancouver faced challenges with resident meal service. Our robotics team didn’t just drop in a robot—they mapped out dining hall traffic flow, optimized delivery routes, and programmed custom functions, scheduling and destinations, so that two robots can work as a team in the most efficient way. The outcome was a 12-hour per day staff time saving—and glowing resident reviews.
3. Integrity in Action
We do the right thing, every time—with transparency, humility, and professionalism.
Integrity guides how we sell, support, and grow. We believe long-term trust is built one honest conversation at a time.
Culture in Action:
When a potential client asked for a price match against a competitor offering a misleading free trial model, our sales team educated the client on the hidden costs and chose to walk away rather than underdeliver. That client returned months later—and signed a long-term contract.
4. People First
We champion our team and create space for every voice to thrive.
Our people are our greatest asset. We invest in their growth, support their wellbeing, and foster a collaborative environment built on mutual respect.
Culture in Action:
E-Pro Bot prioritized team collaboration while creating flexible work options across sales, marketing, and engineering. We also launched our first "Weekly Team Growth Training"—offering remote training, leadership AMA sessions, and wellness check-ins to support personal development and mental health.
5. Results-Oriented
We measure success by the value we create—for clients, for our team, and for the world.
Every solution we deploy must prove itself in the field. Efficiency, ROI, customer satisfaction, and uptime aren’t just goals—they’re metrics we track obsessively.
Culture in Action:
In 2023, a restaurant chain deploying a few dozens of our smart delivery robots, and we measured the performance. We saw a 15% increase in job satisfaction scores with robot's help and positive impacts were observed at each location from revenue increase, customer satisfaction, more frequent customer return, upsell and birthday party booking increases. There were no buyer remorse. These results helped us scale more deployments across their brand portfolio.
6. Resilience & Agility
We move fast, adapt quickly, and thrive in uncertainty.
We work in a dynamic, high-growth industry where speed matters—but quality matters more. Our teams are empowered to pivot, learn, and make decisions that move us forward.
Culture in Action:
When robot parts were delayed due to global shipping disruptions, our logistics team redesigned the fulfillment model, creating regional inventory buffers. This minimized client wait times and kept deployment schedules on track—even during global shortages.
7. Sustainability with Purpose
We design with intention—to serve people, businesses, and the planet.
Our solutions reduce labor strain, optimize energy use, and help businesses do more with less. We believe automation can and should support a greener, more sustainable future.
Culture in Action:
Through E-Pro Group’s LED retrofit, Energy management programs, and now with robotics that improve efficiency and streamline logistics, we’ve helped clients across Canada cut energy consumption and lower operational footprints—without sacrificing performance.
Voices from Our Team
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